William James

Age: 42
Occupation: CEO
Number of Cruises: 9
Cruise Line: Princess Cruises
Ship: Sea Princess
Sailing Date: May 9th, 2001
Itinerary: Hawaii

May 21st, 2001

Princess Cruise Lines
Los Angeles, CA

Cruise: Sea Princess
5/9/2001 to 5/19/2001   Hawaii to Vancouver ~~  Voyage C118  ~~  B417

My wife and I recently cruised with Princess for the 5th time and we have always had good service and great food, until now. This is the first time I have ever refused cruise food. The dining room meals were unappetizing and of poor quality. I refused to eat all but one meal of beef . The food was well below par on quality. It was suggested that a good meal can be had at the Steakhouse for $8.00 a person. It makes me feel like Princess is nickel and diming it’s return customers. The crab legs and lobster tails were of poorer quality than Red Lobster. This is the first time we have cruised with a mini-suite at 1000.00 a day. I feel that at 1000.00 a day that I should not have to pay extra to get a good beef meal.

Princess should offer it’s suite and mini suite customers vouchers for quality Steakhouse dining.

Every day at breakfast and lunch it was nigh impossible to get cream for the coffee. The

waiter and server would bring milk even after 3-4 tries asking to get us cream, half & half. It was definitely not a language barrier. The dinner staff always provided cream. The staff service an the ship was up to Princess standards. The cruise staff and ships personnel are always friendly and helpful and we have always been very pleased to sail with Princess until now.

We sailed on the Ocean Princess to Alaska last September and all the meals were of excellent quality. What has happened to the Princess quality control?

Best regards,
William L. James

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